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Fraud Information Center

FBI Urges U.S. Residents to Restart Routers Immediately- June 1, 2018

The FBI has issued an urgent warning to anyone using a router.

The agency says Russian hackers are infiltrating routers in homes and offices across the United States. That means that if you use Wi-Fi in your home, your device is at risk. There's no way to tell if your router has been infected.

According to the FBI, these Russian hackers are using a new malware attack called VPNFilter, which can be used to steal your personal information. VPNFilter can also order routers to self-destruct, potentially knocking thousands of internet-connected devices offline.

The FBI says this VPNFilter has already infected about 500,000 devices in more than 50 countries, including the United States.

To reboot your router: unplug it for at least 30 seconds, and then plug it back in.

After you do that, security experts recommend resetting your Wi-Fi network password and installing software updates.

That’s where the process can get complicated, especially if you don’t remember the username or password for your router.

You can find more helpful instructions for updating your router from Business Insider.

Router owners are also advised to consider disabling remote management settings on devices and secure with strong passwords and encryption when enabled. Network devices should be upgraded to the latest available versions of firmware.


Phone Scammers Spoofing Triangle Credit Union - April 13, 2018

Triangle’s call center and branches have received reports of phone calls to members and non-members from someone impersonating Triangle Credit Union. The calls have been both live callers and Robo-calls and mention a “free gift” and/or “problems with you credit card,” requesting the individual to press-a-number to speak to a representative. Although these are the versions we have been made aware of, there may be other variations of the message as well. The number displayed in caller-ID is an actual Triangle branch number. 

These are common tactics for spoofed-callers. Please be assured that this is not Triangle Credit Union, and that we have alerted the law enforcement authorities about this incident. 

If you receive any calls related to this issue, please jot down the following details and report the information to Triangle Credit Union immediately at 603-889-2470:

  1. The number displayed on the caller ID
  2. Any information given or actions taken as a direct result of the spoofed phone call.

Security Awareness: WannaCry Ransomware - May 16, 2017

Friday of last week brought one of the most significant malware outbreaks that the world has seen in the past few years. This type of malware – known as ‘ransomware’ (because it encrypts all of the target’s data and only releases a decryption key once a ransom is paid) is able to spread from one computer to another inside home, work, or government networks.

  • How does it get on my computer or into an organization?
    • The most common way that this malware (WannaCry) gets in is through email that lures people into clicking on links to compromised sites that push malware onto their machines. Be sure to exercise extreme caution and do not click on links from unknown sources.
  • What makes it so dangerous?
    • WannaCry is a particularly virulent form of ransomware. In addition to encrypting files of the user who clicked on the email, it takes advantage of unpatched operating system vulnerabilities to actively spread from computer to computer, greatly expanding the reach of its attack.
  • How do I keep myself safe from it?
    • ***On your personal computers, be sure that your antivirus software and operating systems are up to date with the latest patches***
    • Exercise extreme caution when clicking on links included in emails from unknown sources
    • Do not use computers that have operating systems which no longer receive security support from manufacturers (Windows Vista and older for PC’s)
    • Make a backup of your sensitive data in a secure offline storage, like an external hard drive or a secure cloud backup solution. (note that the ransomware cant encrypt data that it can’t access)

Fraudulent Advertisement Requesting Information – September 30, 2016

Recently, some Triangle Credit Union members and non-members, have received fraudulent emails claiming that Triangle Credit Union is conducting a talent search for advertising. The email includes the history of the credit union, a target audience of “female models within the ages of 22-30,” and requests personal information including date of birth and photos.

The importance of educating our members regarding these types of scams and potential security risks is paramount.

Ways to protect your email:
1. Follow strong password guidelines (Examples)
2. Use encryption when available
3. Never give out your login credentials
4. Never email sensitive information without a secure portal

If you receive an email similar to what is described, please refrain from clicking any links that may be included and immediately notify Member Services at 603-889-2470, through secure email, or by chat within online banking.  Remember that no one should ask you for passwords, PIN’s, debit card numbers or other unrelated non-public information. If you have any questions or concerns, please do not hesitate to contact us at 603-889-2470.

NCUA Warns of Text Phishing Scam - August 23, 2016

The National Credit Union Administration has received consumer calls about a suspicious text message claiming to come from the agency.

The message reads: “National Credit Union Administration Alert for (recipient's phone number). Contact 844-234-5445.”

This is not a communication from NCUA. The agency does not seek personal information through the internet or on the telephone.

Please contact NCUA's Consumer Assistance Center at 1-800-755-1030 between 8 a.m. and 5 p.m. Eastern if you receive one of these messages. NCUA also recommends contacting your credit union and local law enforcement.

You may also contact the Internet Crime Complaint Center, a partnership between the Federal Bureau of Investigation and the National White Collar Crime Center.

NCUA operates an online Fraud Prevention Center that offers information about avoiding frauds and scams on its website.

If you suspect you may have become a victim of identity theft as a result of this scam, you should immediately contact the three major credit bureaus and request a fraud alert be placed on your credit report: Equifax (888-766-0008), Experian (888-397-3742), and TransUnion (855-681-3196). Please remember that if you have a “Better Checking” account with Triangle Credit Union, you have valuable resources available to you to assist with these types of issues. You should contact any of our locations to discuss your options.

Fraudulent Credit Card Phone Calls – July 15, 2016

Recently, some Triangle Credit Union members, as well as non-members, have received fraudulent phone calls from a “law firm” claiming to represent Triangle Credit Union regarding their Credit Cards. The fraudsters state that credit card payments are past due and threaten to serve court documents if payment is not made immediately over the phone. There is no caller-ID information.

If you receive a call similar to what is described, please collect any Caller ID information that might be available and immediately notify Triangle Member Services at 603-889-2470 or through a secure email or chat within online banking at Remember that no one should ever ask you for passwords, PIN number, credit card number or other unrelated non-public information.

If you have any questions or concerns please do not hesitate to contact us at 603-889-2470.


Consumer Alert: ATM Card Skimming Frauds on the Rise - May 18, 2016

Deputy Banking Commissioner Ingrid E. White and Attorney General Joseph A. Foster urge New Hampshire consumers to be vigilant following a concerning increase in Automated Teller Machine ("ATM") card skimming frauds. ATM card skimming fraud involves the attachment of electronic devices on or around an ATM to illegally collect data from the magnetic strip of the card, while hidden cameras are also installed to capture the personal identification number entered by the customer. These electronic devices used to capture the information vary in design, size, and shape, and look similar to legitimate devices. Card skimming is an industry-wide issue and not unique to one type of ATM. Therefore, consumers should monitor their accounts and report suspicious activity.

How to reduce the chance of becoming a victim of ATM card skimming:

If you become a victim of ATM card skimming, you should: 1-800-766-0008 1-888-397-3742 1-877-322-8228

Consumers can file a complaint with the Attorney General’s Office at or by calling the Consumer Hotline at 1-888-468-4454

Consumers can contact the New Hampshire Banking Department at (603) 271-3561 or for more information

Important Announcement from the Nashua Police Department: Beware of Phishing Scams – February 12, 2016

The Nashua Police Department has asked for the Greater Nashua Chamber of Commerce's help in spreading the word. There are currently a series of different phishing scams that are wrecking havoc on legitimate businesses in our community. Educating yourself and your employees, and ensuring that you have a safe and secure email service are just the tips of the iceberg in ensuring your organizations safety. We encourage all our members, and all business professionals in the community to take a look at the attached information and please make sure that you and your organization do not become victims of these malicious attacks.

Notice from the Nashua Police Department
Notice from the FBI