Triangle's latest offering to protect our members features two-way Fraud Alert Text Messaging through Falcon, the same debit card security service our members have trusted for years for transaction verification by phone call.
Our new Fraud Alert Text Message service allows cardholders to receive instant texts to their most used device when fraud is suspected on their Debit Card. According to studies, the average American has their mobile phone within arm's reach for more than 90% of each day. Text message alerts provide a way to contact you faster, using the most direct contact method, when suspected fraudulent activity is occurring — but without an intrusive phone call from an unrecognized number.
How It Works
Two-Way Interactive text messages provide the member with details regarding the transaction that caused the Fraud Alert to be created. The member replies to the text with a "yes" for confirmed "no fraud" or a "No" to confirm the transaction was not authorized by them, quickly and easily.*
With the backing of Visa and Falcon, Triangle's Fraud Alerts support all major U.S. cell phone carriers and mobile devices. Plus, this service is for free for Triangle Credit Union Visa debit cardholders, who will automatically opted into this service.
For help, text HELP to 32874 for help or call Triangle Member Services at 603-889-2470.
To discontinue text alert services, text STOP to 32874 to cancel.
If you have responded STOP and wish to reactivate text service, call Triangle Member Services at 603-889-2470.
To opt-out of all Fraud Alert services, complete this form and deliver to a Triangle Credit Union branch location.
*Falcon Text Alerts are only sent between the hours of 8:00 a.m. and 9:00 p.m. in the local cardholder’s time zone.