Diversity in the Workforce
August 27, 2014 by Mark Warner - EVP, Triangle Credit Union
Recently, I was invited to attend a meeting of the “Engagement Group,” established to research and promote a welcoming community for new immigrants to the area. The group is made up of individuals, from both the public and private sectors, passionate about embracing diversity.
The meeting was held at the Adult Learning Center here in Nashua and I was invited to share how Triangle Credit Union has been so successful in serving the diverse populations of our communities and how we attract a diverse workforce. I am confident and pleased that TCU is very well known for quality service and for being an involved member of the communities in which we do business. To start the meeting, I was asked how we decided to embrace diversity and how we have been able to attract a great member service team that reflects the communities which we serve. I will say that we did not have a complex formula or that this was something that was decided at a particular planning session, it has happened over time just as the diversity in the community has changed. As Union Leader Business Editor, Mike Cote, recently remarked, “Establishing a diverse workforce that reflects the community and encourages innovation takes time, patience and humility.” It is important, for a business to be successful, to be a reflection of the communities it serves. We hire locally and therefore reflect the diversity in the community. This has always been true of Triangle. This brings a level of trust to our membership which results in business success. We also participate in many community events and volunteer where needed. As a business we are a member of the “community” and need to participate and engage both on a business level and a personal level. As VP of HR, Clay Rush, recently told a meeting of the Diversity Workforce Coalition, “our diversity is more geared to how to serve our [members].” Currently, our workforce is represented by 13 different countries and we have seen members follow employees who transfer to different locations because they have established a level of trust. This speaks highly of the personal service provided and the comfort level our members have with staff.
Personally, I have been on the Nashua Salvation Army Advisory Board for 19 years now and have seen many changes in the Nashua Community. As times change, we have to adapt and serve. That is true at the Credit Union and at the Salvation Army. Many other members of the Management Team and workforce volunteer their time to make their communities a better place for all. We participate in the chamber events, City events, community assistance programs, the Front Door Agency, Boys and Girls Club, Nashua Symphony, support for local hospitals, and various cultural events.
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