Careers at Triangle Credit Union

Careers

Learn, grow and succeed with a career at Triangle.

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Current Career Opportunities

Full Time Part Time
Commercial Services Specialist (Nashua) Contact Center Representative (Nashua)
Contact Center Representative (Nashua)  
Secondary Market/Compliance Specialist (Nashua)



 

Commercial Services Specialist (Nashua)

Role: Develop and maintain current business products.  Coordinate with Branch Management regarding business products. Assist the Commercial Lending department with filing, appraisals, reports, review files for accuracy. Provide quality services to business clients.

The essential requirements for this position include, but are not limited to:

Essential Job Functions:

  • Develop and maintain existing business deposit products.
  • Create and improve business services.
  • Support branches with promotion and sales of business accounts and services.
  • Work with vendors to provide quality business services to our membership.
  • Assistant with opening of new business accounts and activating various business services.
  • Act as conduit between Commercial Services and Branch Management.
  • As needed, provide account services to business clients (i.e. loan advances, payments, loan bookings, transferring funds, adjusting holds, etc..).
  • Occasional on-site visit with relationship manager at business client’s office(s).
  • Keep track of local competition’s promotions, interest rates, fee pricing and account services.
  • Provide friendly, professional, personalized service to all members by modeling and using Service Strategy skills.

Non-essential Job Functions:

  • Assist the commercial credit team in developing the commercial credit file on business applicants.
  • Ordering Appraisals.
  • Ordering the “start legal” on pending loan closings.
  • Review Loan Files for accuracy.
  • Filing UCCs and Title applications.
  • Ordering Flood Determinations, Credit Bureaus.
  • Data Entry as needed
  • Maintaining Various Department Logs.
  • Back up on SBA Colsen Report.
  • Other duties as assigned.

Qualifications:

Education:

  • Associates in Finance, Accounting, business or related degree.  
  • 1-3 years of similar experience.

Other Skills/Abilities:

  • Sales and Customer Service experience
  • Computer skills
  • Intermediate experience using Microsoft Excel

All final candidates are subject to a complete background check including credit. To apply, send your resume with wage requirements to human.resources@trianglecu.org
 

Contact Center Representative (Nashua)

Role: A Contact Center Representative ensures that members’ banking needs are handled in a friendly, accurate and timely manner, utilizing Service Strategies. The Contact Center Representative is the Credit Union’s telephone ambassador, creating a positive experience that directly contributes to member satisfaction and loyalty. The hours for this position will also include some nights and weekends.

The essential requirements for this position include, but are not limited to:

Essential Job Functions:

  • Professionally handle a large volume of inbound and outbound telephone calls
  • Handle member account transactions with accuracy and a sense of urgency
  • Work collaboratively with all internal members to resolve all member inquiries in a timely and efficient manner
  • Cover a wide variety of work responsibilities; including but not limited to speaking directly with members
  • Promote products and services to meet or exceed department and company objectives; cross-selling products and services
  • Fulfill the sales goals established for the Contact Center
  • Job functions will include: responding to members via telephone, online chat and emails, taking loan applications, analyze credit reports, process banking transactions, quoting payoffs, setting up memberships via online applications, troubleshooting online banking issues and set ups, any job function a virtual branch would handle. Plus any other job assigned.

Qualifications:

Education:

  • High School diploma or GED
  • Post-secondary education a plus

Experience:

  • Experience as a member service representative is required
  • Experience in a contact/call center environment is preferred
  • Demonstrated experience in sales is required
  • Previous lending experience is a plus ‚Äč

Skills:

  • Sales acumen and enthusiasm about cross-selling required
  • Keyboarding skills required
  • Proficient in Microsoft products
  • Ability to be a problem solver
  • Being comfortable initiating conversations with people about products and services
  • Ability to work both independently and also as part of a team 

All final candidates are subject to a complete background check including credit. To apply, send your resume with wage requirements to human.resources@trianglecu.org
 

Secondary Market/Compliance Specialist (Nashua)

The essential requirements for this position include, but are not limited to:

  • Performs daily operations of the secondary mortgage system.
  • Develops/maintains policies and procedures for secondary loan activities. Conducts periodic reviews of existing systems and procedures to ensure maximum efficiency and legal compliance. Recommends improvements in lending and funding practices which will further the objectives of the Credit Union.
  • Analyses loan data reports, notify management of any corrective action. Reconcile GL and TCU secondary loan accounts.
  • Ensure all mortgage lending activities are in compliance with established policies, procedures, rules and regulations.
  • Perform monthly audits.
  • Review and deliver rate change analysis notices to members.
  • Works with underwriter/auditor as the back-up.
  • Other duties as assigned.

Qualifications:

Education:

  • Equivalent to a college degree (Associate or BS or BA in a relevant field)

Experience:

  • 3-5 years of related/similar experience
  • Experience with Freddie Mac desired

Knowledge/Skills:

  • Extensive knowledge of consumer, commercial and real estate lending practices and procedures
  • Strong analytical skills
  • Microsoft office spreadsheet and word processing software
  • NMLS # a plus

Physical Requirements:

  • Sitting in office environment
  • Bending, reaching, typing, filing

All final candidates are subject to a complete background check including credit. To apply, send your resume with wage requirements to human.resources@trianglecu.org